Terms & Conditions

Terms and Conditions.

These terms and conditions are provided by Celtic Collections and Liffey Records Group and its subsidiaries (referred to as 'us', 'our' or 'we' in these terms) and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website. These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice. 
 
Terms and Conditions When Placing an Order Online
 
By placing an order with Celtic Collections you agree that:
> Any information provided by you will be true, accurate, current and complete 
> You are the authorised holder of any credit/debit card or PayPal account you may use on the website 
> You will notify us immediately of any changes to any information you have submitted to the website 
> We may collect, store and use information about you in accordance with our privacy policy 
> You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
> By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to make a debit for this order
>That you will not do any of the following without obtaining prior written permission for us; 
Redistribute or modify any of the content of our website  / Remove any copyright or trade mark notices from any copies of the content / Create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website.
> E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
> You have read the below and accept these terms and conditions in relation to Price and Promotions, Shipping and Delivery, Contract Cancellation, Returns and Refunds and Data Protection. We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions. This agreement together with the standard terms and conditions of the website constitutes the entire agreement between you and the Celtic Collections and Liffey Records Group of Companies with respect to the use of the website. A contract is formed between us when (and not before) we dispatch your order. The order will not be accepted until we receive payment. Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.


Price and Promotions 
 
Free gift promotions advertised online and in our Catalogue are available online while stocks last. If stock is available then this item will automatically add to your order and will be visible on your order confirmation. If stock is not available at the time of placing your order we are unable to offer this item at a later stage In the case of discounted offers where one item is reduced when you purchase another item (ie. Buy one, get second half price) then you must add all items to your basket and the discount will be automatically applied. If this discount is not applied check the items you are adding to ensure they are included in the offer and contact us through the Help Centre should you require assistance. If you do not add the items to your basket then you will not avail of this offer. The price displayed at time of purchase is the price you will pay and will not be affected by price increases or decreases. We are unable to offer a discounted price should the price of an item decrease after you make your purchase. All voucher and discount codes must be entered on the ‘Shopping Basket’ page before proceeding to the checkout and cannot be applied if not entered at time of placing the order. If a code does not apply a discount please check the valid dates and if you require assistance please contact us through the Contact Us page. Please ensure you read the terms and conditions of each voucher and discount code as they may vary.
 
Delivery & Shipping Costs

All delivery and shipping costs are calculated per weight of the order and charged accordingly. 

Celtic Collections and the Liffey Records Group are not responsible for any applicable taxes in relation to your order such as importation tax.
 
Dispatch of Order
 
Orders are dispatched within 1-2 business days of receipt. Please note that delivery can take up to 28 working days.


Delivery Failure
 
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, we will require an additional shipping fee to make a second delivery. It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to sign for the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3 – 5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.
 
Stock Outs
 
Usually everything displayed on our site as in stock is present in our warehouse and available for immediate dispatch. If any ordered goods are not readily available to us, we reserve the right to cancel your order. We will refund in full any payment the customer has made for such goods. To avoid any doubt other goods ordered by the customer will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity. 
 
Delivery Timeframes 
 
We use a third party service for sending orders. For Ireland deliveries this is normally next day meaning delivery on Tuesdays or Fridays. For International it normally is around 5 - 7 working days although this can take up to 28 working days. Celtic Collections cannot be held responsible for a package not reaching its destination on time as delivery is the responsibility of a third party service. We suggest to customers to place orders well in advance of parties and Christmas to allow for unforeseen delays. The customer should notify us if they do not receive their package when expected and we will endeavor to ensure it gets delivered as soon as possible. Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
 
Returns and Refunds Incorrect Items
 
If the incorrect items are sent please contact us through the Contact Us page and we will arrange for the correct items to be sent and the incorrect items collected. In this instance we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. If the correct item has been delivered and the incorrect item is not collected then you will be liable for the cost of this item.
 
Transit Damage
 
If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours. Where the damage is not noticeable until you open your parcel after you have signed for delivery then you must notify us within 48 hours. Please check all contents on receipt of your order. We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
 
Faulty Items
 
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if it is deemed faulty then we will issue a suitable form of redress (replacement / repair/refund) which is at our discretion. We will cover the return postage costs of this faulty item. If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund and this item will be deemed ‘In Dispute’. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back to the customer at the customer's cost. “In Dispute” items will be retained by us for 30 days from the date of notification to the customer that no fault has been found. After this time, “In Dispute” items may be destroyed by us in the event that the costs of re-shipping have not been forthcoming. 
 
Unwanted Items 
 
You may return any unwanted items within 28 days of receipt of that item. We will only accept a return of an item if it has been unused and is in its original condition. It is the responsibility of the customer to ensure that the item is returned in protective packaging and so it is not damaged on return and the customer is responsible for the return postage costs. If the item is damaged then we reserve the right to refund less than the price paid for that item. If an item does not meet these criteria then we will be unable to offer a refund and this item will be deemed ‘In dispute’. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back to the customer at the customer's cost. In Dispute” items will be retained by us for 30 days from the date of notification to the customer that no fault has been found. After this time, “In Dispute” items may be destroyed by us in the event that the costs of re-shipping have not been forthcoming. 
 
Refunds
 
During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. We will aim to process all returns as quickly as possible. All refunds will be made to the card or PayPal account used at the time of placing the order. The customers' statutory rights are not affected.
 
Data Protection - see Privacy page.
 
Description of Products
 
Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. 
 
Warranties 
 
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked. We do not warrant that our website or any website to which it is linked or any relevant server are free of computer viruses or other harmful applications. 
 
Returns 
 
1. Our returns policy states that we are happy to exchange or refund merchandise items if returned within one month of purchase (28 days), provided the goods are unused, unopened and in original packaging and accompanied by a valid Celtic Collections receipt. Most items are covered for up to one year against manufacturing faults, unless otherwise specified.  Your receipt is your proof of purchase 
 
Payment 
 
We accept all major credit and debit cards. Payment is processed through Realex; Realex Payments, a division of Global Payments Inc., is one of Europe’s leading providers of ecommerce payment solutions. See https://www.realexpayments.com/about/

We also offer payment through Paypal and use PayPal to securely transmit your credit card information. Customer credit card information is not stored by us on our servers. PayPal is a method of transmitting information between two secure servers. The servers of our payment agent are certified.
 
 

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